Privacy Policy

Last updated: 12 June 2026

MullBuddy AI ("we", "us", "our") is operated by WEARETRIBE LIMITED (Company Number: 15020905). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use MullBuddy AI (the "Service").

By using the Service, you acknowledge that your information will be handled in accordance with this Privacy Policy.

1. Information We Collect

Information You Provide

When you create an account, purchase credits, contact support, or use the Service, we may collect:

• Name
• Email address
• Billing information
• Account credentials
• Messages, prompts, and content you submit to AI models
• Communications with customer support

Information Collected Automatically

When you use the Service, we may automatically collect:

• IP address
• Device information
• Browser type and version
• Usage statistics
• Session information
• Error logs and diagnostic data

Payment Information

Payments are processed by third-party payment providers. We do not store full payment card details on our servers.

2. How We Use Your Information

We use your information to:

• Provide and operate the Service
• Process payments and credit purchases
• Authenticate users and secure accounts
• Respond to support requests
• Monitor and improve Service performance
• Detect fraud, abuse, and security threats
• Comply with legal obligations
• Enforce our Terms of Service

3. AI Processing & Third-Party Providers

To provide AI functionality, prompts, messages, uploaded content, and related information may be transmitted to third-party AI providers, including but not limited to:

• OpenAI
• Anthropic
• DeepSeek
• Other model providers integrated into the Service

These providers process information according to their own privacy policies and terms.

By using the Service, you acknowledge that content submitted to MullBuddy AI may be processed by these providers to generate responses.

4. Legal Basis for Processing

Where the UK GDPR or similar laws apply, we process personal information on the following legal bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• User consent where required

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Service
• Maintain account records
• Meet legal, tax, and regulatory obligations
• Resolve disputes
• Enforce our agreements

We may delete inactive accounts and associated data after a reasonable period, subject to legal requirements.

6. Data Sharing

We do not sell your personal information.

We may share information with:

• AI model providers used to generate outputs
• Payment processors
• Hosting and infrastructure providers
• Analytics and monitoring providers
• Professional advisers
• Government authorities where legally required

Information is shared only as necessary to operate the Service or comply with legal obligations.

7. International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom.

Where required, we take reasonable measures to ensure appropriate safeguards are in place for such transfers.

8. Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

However, no internet-based service can guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict processing
• Object to certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent

Requests may be submitted using the contact details below.

10. Cookies

We may use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve functionality
• Analyse Service usage
• Enhance security

You can control cookies through your browser settings, although disabling certain cookies may affect functionality.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated through the Service, by email, or by other appropriate means.

Continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Us

Questions regarding this Privacy Policy may be sent to:

contact@mullbuddy-ai.com